Getting started

Set up your account and learn the basics.

What is HBCField?A field-service platform that connects the office and the field in real time.Setting up your organizationCreate your organization, your first space, and start a free trial.

Team & access

Invite people and control what they can see and do.

Inviting your teamTwo ways to bring people in: invitation codes and your organization join code.Roles & access profilesHow admins and members differ, and how access profiles fine-tune what each person can do.

Tasks

Create, assign and track work from start to finish.

Creating and assigning workCreate a task, add the details, and assign a technician.Task statuses & the field flowHow a job moves from new to closed, and what each status means.

Field service

GPS tracking, service reports and attendance.

GPS route trackingSee the exact route a technician drove — not just a straight line.Completing jobs with service reportsTurn a finished job into a professional report with photos, parts and a signature.Clock-in & attendanceGeofenced clock-in so on-site hours are accurate and location-verified.

Billing & plans

Trials, seats, plans and invoices.

Plans, seats & pricingHow our per-seat pricing works — office seats and field seats.Your trial & managing billingStart free, then subscribe and manage everything from the customer portal.

Support

How to reach us and what to expect.

Getting help & response timesHow to reach our team and how fast you can expect a reply.